Shipping & Returns
We offer same day dispatch on items ordered before 1pm Monday–Friday.
Orders above £2000 will be a free delivery charge.
|Mainland UK||Next working day||£6.00||Royal Mail|
|Scottish Highlands, The Isles and Northern Ireland||1-2 working days||£6.00||Royal Mail|
|Mainland UK||Saturday Guarantee||£12.00||Royal Mail|
|European Economic Area, Norway and Switzerland||2–3 working days||£8.00||DHL|
|Non-EU Europe||2-3 working days||£14.95||DHL|
|Russian Federation (see below)||4-12 working days||£30.00||Parcelforce/EMS|
|USA and Canada||2-7 working days||£12.50||DHL|
Orders above £2000 will be delivered free of charge.
How do I know if my order has been shipped?
You will receive a dispatch confirmation email to confirm your order has left Watches & More. This email will contain a link to the courier’s website so that you can track your parcel.
Can I track my parcel?
All orders shipped are trackable, you can use the table above to establish the courier which is relevant to you. We will email you tracking details as soon as the parcel has been collected.
Do I have to have my order delivered to my billing address?
For orders above £5000, orders will be need to be sent to the billing address.
Why have I been asked for additional information?
We occasionally carry out security checks on orders. There are many reasons why we choose to do this and we have a policy of making random spot checks. If you have been asked to supply additional information please be aware that we cannot begin the dispatch process until the information is received. We use the utmost discretion and security with any information we receive.
What happens if I’m not home when my order is due to be delivered?
Royal Mail will make a first attempt to deliver your item before they leave a card to inform you of your delivery. You will need to then contact them
Can someone else sign for my delivery?
Yes they can. Watches & More accepts no responsibility if the signature received at the delivery address is not the intended recipient, and will consider this parcel correctly delivered.
We offer a no hassle 14 day returns policy on any unworn, full priced items with all provided tags, tickets and original packaging still attached.
- To make this quick and easy :
- Fill in the returns form that came with your order.
- Pack up the item (you can reuse our packaging) and send it back to us. Don’t forget to include the returns form.
- We will provide you with an alert to let you know we have received the item and will update you in due course.